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Terms and Conditions

RE:YOU Health Coaching AB
Last Updated: August 14, 2025

1. ABOUT US

RE:YOU Health Coaching AB is a Swedish company (Organization number: 559491-1181) providing digital health coaching services, training programs, and nutritional guidance.

Contact: info@reyou.co

2. ACCEPTANCE OF TERMS

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part, you may not use our services.

3. DESCRIPTION OF SERVICES

Our services include:

Digital coaching programs and content
Mobile application and web platform
Training programs and meal plans
Educational content and resources
Customer support services

Eligibility: You must be at least 18 years old to use our services.

Technical Requirements: Our services require an internet connection and are compatible with modern web browsers and mobile devices (iOS 12+ and Android 8+).

4. ACCOUNT REGISTRATION

You agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Notify us immediately of unauthorized access
Accept responsibility for all activities under your account

5. SUBSCRIPTION AND PAYMENT TERMS

5.1 Subscription Plans

Various subscription tiers with different features and durations
Automatic renewal unless cancelled
Prices displayed in applicable currency at time of purchase

5.2 Payment

Payment due in advance for subscription periods
We accept major credit cards and other payment methods
Failed payments may result in service suspension

5.3 Price Changes

We may modify prices with 30 days' advance notice
Existing subscriptions continue at current price until renewal

6. CANCELLATION POLICY

6.1 Right of Withdrawal (EU Consumers)

You have a 14-day withdrawal right under EU law. However, by accepting these terms and accessing digital content, you waive this right from the moment you begin using the services.

To withdraw before accessing content, email info@reyou.co with subject "Cancellation" before using the services.

6.2 Subscription Cancellation

Cancel anytime by emailing info@reyou.co
Cancellation takes effect at end of current billing period
No refunds for partial periods unless required by law

6.3 Termination by Us

We may terminate your access if you:

Violate these terms
Fail to make required payments
Use services for unlawful purposes

7. REFUND POLICY

7.1 No Refund Policy

Due to the digital nature of our services and immediate access to content, we generally do not provide refunds except:

Where required by applicable consumer protection laws
In cases of technical issues preventing service access that we cannot resolve
At our sole discretion for exceptional circumstances
Billing errors or unauthorized charges

7.2 State-Specific Rights (US)

Some US states provide additional refund rights for digital services. If you believe you're entitled to a refund under your state's consumer protection laws, please contact us.

7.2 Exceptions

Billing errors will be corrected
Duplicate charges will be refunded
Unused portions of annual subscriptions may be refunded if terminated by us

8. USER CONDUCT AND CONTENT

8.1 Prohibited Uses

You agree NOT to:

Share account credentials or content with others
Use services for commercial purposes without permission
Violate any applicable laws or regulations
Interfere with service operation or security
Upload harmful, offensive, or inappropriate content
Attempt to reverse engineer our software

8.2 User-Generated Content

If you upload photos, progress updates, or other content:

You remain responsible for your content
Content must not violate our community guidelines
We reserve the right to remove inappropriate content
You grant us license to use your content for service improvement (anonymized)

9. INTELLECTUAL PROPERTY

9.1 Our Content

All content, including text, images, videos, software, and trademarks, is owned by RE:YOU Health Coaching AB and protected by intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our services for personal, non-commercial purposes only.

9.3 User Content

You retain ownership of content you submit but grant us a license to use, modify, and display it in connection with our services.

10. DISCLAIMERS AND HEALTH INFORMATION

10.1 Medical Disclaimer

Our services provide general health and fitness information only
Content is not medical advice, diagnosis, or treatment
Always consult qualified healthcare professionals before starting new programs
Do not ignore professional medical advice or delay seeking it because of our content
We are not liable for health outcomes, injuries, or adverse reactions

10.2 Health Contraindications

Do NOT use our services if you have:

Serious heart conditions or cardiovascular disease
Eating disorders or history of disordered eating
Pregnancy or nursing (consult your doctor first)
Any medical condition requiring supervised exercise
Been advised by a healthcare provider to avoid physical activity

10.3 Results Disclaimer

Individual results may vary significantly
Success depends on many factors beyond our control including genetics, adherence, and lifestyle
We make no guarantees about specific outcomes or timeframes
Testimonials represent individual experiences, not typical results

10.4 Professional Boundaries

Our coaching is educational and motivational, not therapeutic
We do not provide medical, psychological, or nutritional therapy
We maintain professional boundaries and cannot address serious medical concerns

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Our liability is limited to the amount paid for services
We are not liable for indirect, incidental, or consequential damages
Some jurisdictions do not allow certain limitations

12. ACCOUNT DELETION AND DATA REMOVAL

12.1 Account Deletion Process

To delete your account:

Email info@reyou.co with subject "Account Deletion Request"
We will verify your identity
Your account will be deactivated within 7 business days
Personal data will be deleted within 30 days (subject to legal retention requirements)

12.2 Data Retention After Deletion

We may retain certain information for legal compliance:

Financial records (7 years for tax purposes)
Fraud prevention data
Aggregated, anonymized usage statistics

13. INDEMNIFICATION

You agree to indemnify and hold us harmless from claims arising from your use of services or violation of these terms.

14. BUSINESS TRANSFERS

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information becomes subject to a different privacy policy.

15. DATA PROTECTION

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these terms by reference.

16. MODIFICATIONS AND NOTIFICATIONS

16.1 Terms Updates

We may update these terms periodically. Significant changes will be communicated via:

Email notification (at least 30 days advance notice)
In-app notification
Website banner notice

Continued use after the effective date constitutes acceptance of updated terms.

16.2 Service Updates

We may modify, suspend, or discontinue services with reasonable notice. We are not liable for any modification, suspension, or discontinuation of services.

17. DISPUTE RESOLUTION

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of Swedish courts.

17.2 Dispute Resolution Process

Informal Resolution: Please contact us first at info@reyou.co so we can attempt to resolve any concerns informally.

Alternative Dispute Resolution:

EU consumers may use the EU Online Dispute Resolution platform.
Swedish consumers may contact the National Board for Consumer Disputes (ARN).

Legal Action: If no resolution is reached, disputes shall be handled by the competent courts in Sweden.

18. SEVERABILITY AND LANGUAGE

18.1 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

18.2 Language

These terms are originally written in English. Any translations are provided for convenience only. In case of conflicts between language versions, the English version prevails.

19. FORCE MAJEURE

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or technical failures of third-party services.

20. ENTIRE AGREEMENT

These terms, together with our Privacy Policy, constitute the entire agreement between you and RE:YOU Health Coaching AB and supersede all prior communications, agreements, or understandings.

21. CONTACT INFORMATION

For questions about these terms:

Email: info@reyou.co
Subject line: "Terms and Conditions Question"

1. WHO WE ARE

RE:YOU Health Coaching AB is a Swedish company (Organization number: 559491-1181) that provides digital health coaching services, training programs, and nutritional guidance. Our registered office is in Sweden.

Contact Information:

Email: info@reyou.co
Websites: www.reyouhealth.com, www.reyou.nu

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

Account registration details (name, email, phone number)
Payment information (processed securely through third-party providers)
Health and fitness information you choose to share
Communication preferences and feedback
Profile photos and personal goals
Progress tracking data and measurements you input

2.2 Information We Collect Automatically

Device informatxaion (IP address, browser type, operating system)
Usage data (app interactions, session duration, feature usage)
Location data (if you grant permission)
Cookies and similar tracking technologies

2.3 Information from Third Parties

Social media profile information (if you connect accounts)
Payment processor transaction data
Analytics providers' data

3. HOW WE USE YOUR INFORMATION

We process your personal data for the following purposes:

3.1 Service Delivery

Providing coaching programs and digital content
Personalizing your experience and recommendations
Processing payments and managing subscriptions
Customer support and communication

3.2 Legal Basis (GDPR & CCPA Compliance)

Contract performance: Delivering services you've purchased
Legitimate interest: Improving services, marketing, and analytics
Consent: Marketing communications and optional features
Legal obligation: Compliance with tax and accounting requirements

California Residents: Under CCPA, you have additional rights including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of any sale of personal information. We do not sell personal information.

4. INFORMATION SHARING

We may share your information with:

4.1 Service Providers

Payment processors (Stripe, PayPal, etc.)
Cloud hosting providers
Email service providers
Analytics platforms (Google Analytics, etc.)

4.2 Legal Requirements

When required by law or regulatory authorities
To protect our rights or prevent fraud
In connection with business transfers or mergers

4.3 With Your Consent

Social media platforms (if you choose to share)
Third-party integrations you authorize

5. DATA SECURITY

We implement appropriate technical and organizational measures including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure payment processing (PCI DSS compliance)

6. YOUR RIGHTS

Under GDPR and applicable privacy laws, you have the right to:

Access your personal data
Rectify inaccurate information
Erase your data (subject to legal obligations)
Restrict processing
Data portability
Object to processing
Withdraw consent (where applicable)

California Residents also have the right to:

Know what personal information is collected, used, shared or sold
Delete personal information (subject to exceptions)
Opt-out of the sale of personal information (we don't sell data)
Non-discrimination for exercising privacy rights

To exercise these rights, contact us at info@reyou.co.

7. DATA RETENTION

We retain your data for as long as necessary to:

Provide our services
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce agreements

8. INTERNATIONAL TRANSFERS

Your data may be transferred outside the EEA to service providers in countries with adequate data protection or under appropriate safeguards such as Standard Contractual Clauses.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 Types of Cookies We Use

Essential Cookies: Required for basic website functionality and security
Performance Cookies: Help us understand how visitors use our site (Google Analytics)
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (where consent is given)

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may limit website functionality. For detailed cookie management instructions, visit your browser's help section.

9.3 Third-Party Cookies

We use cookies from trusted partners including Google Analytics, payment processors, and customer support tools. These partners have their own privacy policies.

10. DATA BREACH NOTIFICATION

In the unlikely event of a data breach that may compromise your personal information, we will:

Notify relevant authorities within 72 hours (where required by law)
Inform affected users without undue delay
Provide clear information about what happened and steps being taken
Offer guidance on protective measures you can take

11. THIRD-PARTY LINKS AND SERVICES

Our services may contain links to external websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. SERVICE UPDATES AND MAINTENANCE

We may periodically update our services or perform maintenance that could temporarily affect availability. We'll provide reasonable notice for planned maintenance when possible.

13. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent website notice at least 30 days before taking effect. Continued use of our services after changes constitute acceptance of the updated policy.

15. CONTACT US

For privacy-related questions or to exercise your rights:

Email: info@reyou.co
Subject line: "Privacy Request"

For complaints, you may also contact:

EU residents: Swedish Data Protection Authority (Datainspektionen)
California residents: California Attorney General's Office
Other US residents: Federal Trade Commission (FTC)